1. Introduction

ArrowUpz.com (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our book formatting services.

Business Information:

• Business Name: ArrowUpz.com
• Location: Bahawalpur, Punjab, Pakistan
• Services: Professional book formatting services for international clients

2. Information We Collect

Personal Information

When you contact us through our website form, we collect:

• First name
• Last name
• Email address
• Any additional contact information (phone number, messaging app details) that you voluntarily provide or that we may request during the project for communication purposes

Project Materials

To provide our formatting services, we collect:

• Draft manuscripts in various formats
• Images, graphics, or other visual elements related to your book
• Any other materials necessary to complete your formatting project

Website Analytics

We use Google Analytics to collect anonymized data about website usage, including:

• Pages visited
• Time spent on site
• General geographic location (country/region level)
• Device and browser information
• Traffic sources

3. How We Use Your Information

We use your personal information solely for the following purposes:

Service Delivery

• To communicate with you about your book formatting project
• To provide quotes and project estimates
• To deliver completed formatting services
• To address any questions or concerns about our services

Communication

• Primary communication via email
• Alternative communication through WhatsApp, Skype, or Zoom calls when necessary for project efficiency
• All communications are project-related and professional in nature

Website Improvement

• To analyze website performance and user experience through Google Analytics
• To improve our services and website functionality

4. Information Sharing and Disclosure

We do NOT share, sell, rent, or trade your personal information with any third parties. Your information is kept strictly confidential and is used only for providing our book formatting services.

The only exception would be if required by law or legal process, which would be communicated to you if legally permissible.

5. Data Storage and Security

File Storage

• Client files are securely stored on Google Drive
• Final formatted files are uploaded to Google Drive with shareable links
• Download links remain accessible indefinitely for your convenience
• We implement appropriate security measures to protect your files

Payment Processing

• Invoices are sent through Payoneer for secure payment processing
• We accept payments via credit card, bank transfer through Payoneer
• Alternative payment methods include direct bank transfer through RIA, XOOM, and similar services
• We do not store your payment information on our systems

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Cookies and Tracking Technologies

Our website does not use cookies. The only tracking technology we use is Google Analytics for website performance analysis, which collects anonymized data and does not personally identify individual users.

7. International Data Transfers

As we serve international clients from our base in Pakistan, your information may be transferred to and processed in Pakistan. We ensure that all data transfers are conducted with appropriate safeguards to protect your privacy.

8. Data Retention

• Personal contact information is retained only as long as necessary to complete your project and provide ongoing support
• Project files may be retained on our secure Google Drive storage indefinitely to ensure you can access your completed work
• You may request deletion of your personal information at any time (see Your Rights section below)

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate personal information
• Request deletion of your personal information
• Withdraw consent for processing your personal information
• Receive a copy of your personal information in a portable format

To exercise these rights, please contact us at info@arrowupz.com

10. Marketing Communications

We do NOT send marketing emails, newsletters, or promotional materials. All communications from us will be directly related to your book formatting project or in response to your inquiries.

11. Third-Party Services

We use the following third-party services:

• Google Analytics: For website analytics (anonymized data only)
• Google Drive: For secure file storage and sharing
• Payoneer: For payment processing
• Email providers: For project communication

These services have their own privacy policies, and we encourage you to review them.

12. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@arrowupz.com
Business: ArrowUpz.com
Location: Bahawalpur, Punjab, Pakistan

15. Governing Law

This Privacy Policy is governed by the laws of Pakistan. For international clients, we strive to comply with applicable privacy laws in your jurisdiction, including GDPR (for EU clients) and other relevant privacy regulations.