1. Acceptance of Terms

By accessing and using ArrowUpz.com (“the Website”) and engaging our book formatting services (“the Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Website or Services.

Business Information:

• Business Name: ArrowUpz.com
• Location: Bahawalpur, Punjab, Pakistan
• Services: Professional book formatting and design services

2. Description of Services

ArrowUpz.com provides professional book formatting services including but not limited to:

• Interior book formatting and layout design
• Cover design consultation and recommendations
• File preparation for various publishing platforms
• Print and digital format optimization
• Related graphic design services for book projects

3. Service Process

Initial Contact and Quotation

• Clients submit project details through our contact form
• We provide free quotes based on manuscript specifications
• Quotes are valid for 7 days from the date of issue
• Project timelines will be communicated upon agreement

Project Acceptance

• Services begin only after written agreement and initial payment
• Client must provide all necessary materials (manuscript, images, specifications)
• Any changes to project scope may affect timeline and pricing

4. Payment Terms

Pricing and Invoicing

• All prices are quoted in US Dollars (USD)
• Invoices are sent through Payoneer payment system
• Alternative payment methods include RIA, XOOM, and direct bank transfers
• Payment terms will be specified in your project quote

Payment Schedule

• Payment terms vary by project size and will be clearly outlined in your quote
• Small projects: Full payment before work begins
• Larger projects: Payment schedule will be agreed upon before project commencement
• Final files are delivered upon completion of payment

Late Payments

• Services may be suspended for accounts with outstanding balances
• Completed work will not be delivered until full payment is received

5. Client Responsibilities

Content and Materials

• You warrant that you own or have legal rights to all materials provided
• You are responsible for the accuracy and completeness of all content
• You must provide materials in formats that allow us to complete the work efficiently
• Any copyrighted materials must include proper authorization for use

Communication and Cooperation

• Timely response to our questions and requests for clarification
• Availability for scheduled calls or meetings when necessary
• Providing feedback within agreed timeframes to avoid project delays

Content Standards

• Content must not violate any laws or regulations
• Content must not infringe on intellectual property rights of others
• We reserve the right to decline projects with inappropriate or illegal content

6. Our Responsibilities and Deliverables

Quality Standards

• We will provide professional-quality formatting services
• Work will be completed within agreed timelines
• Final files will be delivered in specified formats
• We will make reasonable revisions based on project scope

File Delivery

• Final files are uploaded to Google Drive with shareable download links
• Links remain active indefinitely for your convenience
• Backup copies are maintained for your security
• Files are delivered in agreed-upon formats suitable for your publishing needs

Communication

• Primary communication via email for project organization
• Alternative communication through WhatsApp, Skype, or Zoom when needed
• Regular project updates and progress reports
• Professional and timely responses to inquiries

7. Intellectual Property Rights

Client Content

• You retain full ownership of your manuscript and original content
• We claim no ownership rights to your intellectual property
• Your content remains confidential throughout and after the project

Our Work Product

• You receive full rights to use the formatted files we create
• Our formatting templates and design elements remain our intellectual property
• You may not resell or redistribute our formatting templates to others

Portfolio Usage

• We may request permission to showcase completed work in our portfolio
• Any portfolio usage requires your explicit written consent
• We will not display content without your permission

8. Revisions and Modifications

Included Revisions

• Minor revisions within the original project scope are included
• Revisions must be requested within 10 days of initial delivery
• Reasonable formatting adjustments based on platform requirements

Additional Work

• Major changes to project scope will incur additional charges
• New revision requests beyond included revisions may be billable
• Additional work will be quoted separately and requires approval

9. Project Timeline and Delays

Our Commitments

• Realistic timelines provided with each quote
• Regular progress updates throughout the project
• Prompt notification of any potential delays

Client-Caused Delays

• Delays due to late client feedback or materials may extend timelines
• Projects may be placed on hold for extended client non-responsiveness
• Additional charges may apply for project restart after extended delays

Force Majeure

• We are not liable for delays caused by circumstances beyond our control
• This includes natural disasters, internet outages, or other unforeseeable events

10. Limitation of Liability

Service Limitations

• Our liability is limited to the amount paid for services
• We are not responsible for any indirect, consequential, or incidental damages
• We do not guarantee specific sales results or publishing success

File Security

• While we maintain secure file storage, clients should keep backup copies
• We are not liable for data loss due to technical failures beyond our control
• Clients are responsible for maintaining their own file backups

11. Confidentiality

Non-Disclosure

• We treat all client materials and information as strictly confidential
• We will not share, publish, or distribute your content without permission
• Our team members are bound by confidentiality agreements

Data Security

• We implement appropriate security measures for file protection
• Client information is handled according to our Privacy Policy
• Secure communication channels are used for sensitive information

12. Cancellation and Refunds

Client Cancellation

• Clients may cancel projects with written notice
• Refunds will be prorated based on work completed
• Final determination of completed work percentage is at our discretion

Our Right to Terminate

• We reserve the right to terminate projects for breach of these terms
• We may terminate for non-payment or uncooperative behavior
• Refunds for termination by us will be handled case-by-case

Refund Policy

• Refunds are processed through the same payment method used
• Refund processing time depends on payment method and financial institutions
• Completed work will not be delivered for canceled projects without payment

13. Governing Law and Jurisdiction

Applicable Law

• These Terms are governed by the laws of Pakistan
• Any disputes will be resolved under Pakistani jurisdiction
• International clients agree to Pakistani legal jurisdiction for dispute resolution

Dispute Resolution

• We encourage resolving disputes through direct communication
• Mediation will be attempted before any legal proceedings
• Legal proceedings will take place in courts of competent jurisdiction in Pakistan

14. Website Terms

Acceptable Use

• Website is for legitimate business inquiries and information gathering
• Prohibited uses include spamming, hacking, or any malicious activities
• We reserve the right to block access for misuse

Content Accuracy

• We strive to keep website information current and accurate
• Information is subject to change without notice
• We are not liable for decisions based on website content

15. Privacy and Data Protection

• Client information is handled according to our Privacy Policy
• We comply with applicable international privacy regulations
• Data protection measures are maintained throughout our business operations

16. Modifications to Terms

Updates

• These Terms may be updated periodically
• Significant changes will be communicated to active clients
• Continued use of services constitutes acceptance of updated Terms

Notification

• Updates will be posted on our website with new effective dates
• Clients will be notified of material changes via email when possible

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, along with our Privacy Policy and any signed project agreements, constitute the entire agreement between you and ArrowUpz.com.

19. Contact Information

For questions about these Terms of Service or any aspect of our services, please contact us:

Email: info@arrowupz.com
Business: ArrowUpz.com
Location: Bahawalpur, Punjab, Pakistan